Identity Information Usage & Compliance

Information about how we collect, use, and protect your identity verification data.

Important: Your personal identity information is never stored on our servers. All sensitive data remains securely with our trusted KYC provider, Stripe Identity.

What is Identity Verification (KYC)?

Identity Verification, also known as Know Your Customer (KYC), is a process used to verify the identity of our users. This helps us:

  • Prevent fraud and identity theft
  • Comply with legal and regulatory requirements
  • Ensure the security of our network and services
  • Maintain trust within our community

What Information We Collect

During the identity verification process, you may be asked to provide:

Personal Information

  • Full legal name
  • Date of birth
  • Residential address
  • Email address (already registered)
  • Phone number (optional)

Identity Documents

  • Government-issued ID (passport, driver's license, national ID)
  • Proof of address (utility bill, bank statement)
  • Selfie photo for face verification

Verification Metadata

  • Device information
  • IP address
  • Verification timestamps
  • Verification status

How We Use Your Information

Your identity information is used exclusively for the following purposes:

  1. Identity Verification

    To confirm that you are who you claim to be and prevent identity fraud.

  2. Personal Code Generation

    To generate your unique personal code (format: AK-XXXX-XXXX-XXXX) for identification purposes.

  3. Compliance

    To meet legal and regulatory obligations, including anti-money laundering (AML) and counter-terrorism financing (CTF) requirements.

  4. Security

    To protect our platform, services, and community from fraudulent activities.

  5. Service Provision

    To provide enhanced services that require verified identity, such as BGP peering and resource allocation.

Important: We will never sell, rent, or share your identity information with third parties for marketing purposes.

Data Storage & Security

What We Store Locally

On our servers, we only store:

  • Your Stripe Verification Session ID (reference number)
  • Verification status (requires_input, processing, verified, canceled)
  • Your personal code (after verification)
  • Verification timestamps

What We DON'T Store

Important: We do NOT store: Your name, date of birth, address, ID photos, or any sensitive personal information on our servers.

Third-Party Provider: Stripe Identity

All sensitive identity information is securely stored and processed by Stripe Identity, our trusted KYC provider. Stripe Identity:

  • Is SOC 2 Type II and SOC 3 certified
  • Is GDPR, CCPA, and PCI DSS Level 1 compliant
  • Uses bank-level encryption (AES-256) for data at rest and TLS 1.2+ for data in transit
  • Maintains ISO 27001, ISO 27017, and ISO 27018 certifications
  • Conducts regular third-party security audits and penetration testing
  • Provides restricted API keys for secure access to sensitive verification data

Learn more about Stripe's security practices: Stripe Security | Stripe Identity Documentation

Compliance & Regulations

GDPR (General Data Protection Regulation)

For users in the European Economic Area (EEA) and UK:

  • Lawful Basis: Processing is necessary for compliance with legal obligations and legitimate interests
  • Right to Access: You can request a copy of your verification data
  • Right to Rectification: You can request corrections to inaccurate data
  • Right to Erasure: You can request deletion of your verification data
  • Data Portability: You can request your data in a portable format

CCPA (California Consumer Privacy Act)

For users in California, USA:

  • Right to know what personal information is collected
  • Right to delete personal information
  • Right to opt-out of sale (Note: We do not sell personal information)
  • Right to non-discrimination for exercising CCPA rights

Other Jurisdictions

We comply with local data protection laws and regulations in all jurisdictions where we operate.

Your Rights

You have the following rights regarding your identity information:

Access & Transparency

You can view your verification status and personal code at any time in your account dashboard.

View Your Verification

Data Deletion

You can request deletion of your verification data. This will:

  • Remove your verification record from our database
  • Revoke your personal code
  • Allow you to submit a new verification if needed

Note: Only administrators can delete verification records. Please contact support to request deletion.

Data Access Request

To request a copy of your full identity verification data from Stripe, please contact our support team.

We will coordinate with Stripe to provide you with your data within 30 days.

Data Retention

We retain identity verification records according to the following policy:

  • Active Verifications: Retained while your account is active
  • After Account Closure: Retained for 7 years for compliance purposes
  • Failed Verifications: Retained for 90 days, then deleted
  • Audit Logs: Retained for 10 years for legal compliance
Retention periods may be extended if required by law, regulation, or legal proceedings.

Contact Us

If you have questions about identity verification, data usage, or compliance:

Related Information

Last Updated: 27 November 2025