Terms of Service
Last updated: 30 November 2025
These Terms of Service govern your relationship with AKAERE NETWORKS TECHNOLOGY LTD and our network services. By using our services, you agree to be bound by these terms.
1. Definitions and interpretation
- "Company"
- AKAERE NETWORKS TECHNOLOGY LTD, a company registered in the United Kingdom
- "Services"
- BGP, BGP Tunnel, IXP, and related network infrastructure services
- "Customer"
- Any individual or organisation that uses our services
- "Agreement"
- These Terms of Service and any applicable service schedules
2. Service provision
Network services
We provide professional network services including:
- Border Gateway Protocol (BGP) peering and transit
- BGP tunnel services for secure routing
- Internet Exchange Point (IXP) connectivity
- Network monitoring and support services
- Custom network solutions as agreed
Service levels
We aim to provide reliable network services with:
- 99.9% network uptime target (excluding planned maintenance)
- 24/7 network monitoring and alerting
- Technical support during business hours
- Planned maintenance windows with advance notice
3. Customer responsibilities
As a customer, you must:
- Provide accurate and up-to-date contact information
- Configure your network equipment properly
- Comply with all applicable laws and regulations
- Not engage in activities that harm our network or other users
- Pay all fees on time as specified in your service agreement
- Notify us immediately of any security incidents
4. Acceptable use
You must not use our services for:
- Illegal activities or content distribution
- Network abuse, including DDoS attacks or port scanning
- Spam, phishing, or malicious communications
- Copyright infringement or intellectual property violations
- Activities that compromise network security or stability
- Reselling services without prior written agreement
5. Fees and payment
Service fees
Fees for our services are:
- Specified in your individual service agreement
- Payable monthly in advance unless otherwise agreed
- Subject to annual review and adjustment
- Exclusive of applicable taxes and duties
Late payment
If payment is not received within 30 days of the due date:
- Services may be suspended without notice
- Late payment charges may apply
- We reserve the right to terminate the service
6. Limitation of liability
Our liability is limited to the maximum extent permitted by law. In no event shall our total liability exceed the fees paid for services in the 12 months preceding the claim.
We exclude liability for:
- Loss of profits or business opportunities
- Indirect or consequential damages
- Data loss not directly caused by our negligence
- Third-party network outages or failures
- Force majeure events beyond our control
8. Service termination and suspension
Termination by you
You may terminate services by:
- Providing 30 days' written notice via email to support@akae.re
- Completing any outstanding payments before termination date
- Removing or backing up all your data before service cessation
- Returning any equipment provided by us in good condition
Please note: No refunds will be provided for prepaid fees or unused service periods.
Termination by us
We may suspend or terminate your services immediately without notice if you:
- Materially breach these terms and fail to remedy within 7 days of written notice
- Violate our Acceptable Use Policy
- Fail to pay fees when due after reminder notice
- Engage in illegal activities or cause harm to our network
- Become insolvent, enter administration, or cease trading
- Pose a security risk to our systems or other customers
Effects of termination
Upon termination:
- All access to services will be discontinued
- Outstanding fees become immediately due and payable
- Your account data may be deleted after 30 days
- IP addresses and network resources will be reclaimed
- Any prepaid credits will be forfeited
- Confidentiality obligations remain in effect
9. Data protection and privacy
Your privacy and data protection are important to us. We process personal data in accordance with:
- UK General Data Protection Regulation (UK GDPR)
- Data Protection Act 2018
- Privacy and Electronic Communications Regulations (PECR)
Please review our Privacy Policy for detailed information about:
- What personal data we collect and why
- How we use, store, and protect your data
- Your data protection rights (access, rectification, erasure, etc.)
- How to contact our Data Protection Officer
- Cookie usage and tracking technologies
Your data
You retain all rights to data you upload or transmit through our services. You grant us a limited license to:
- Process your data as necessary to provide the services
- Create backups for disaster recovery purposes
- Analyze aggregated anonymized data for service improvement
10. Service availability and maintenance
Uptime commitment
While we strive to provide continuous service availability:
- We target 99.99% network uptime annually
- Scheduled maintenance windows are excluded from uptime calculations
- Emergency maintenance may occur with minimal notice when required for security
- Third-party infrastructure failures are beyond our control
Planned maintenance
- We will provide at least 72 hours' advance notice for planned maintenance
- Maintenance is typically scheduled during low-traffic periods (02:00-06:00 GMT)
- We will make reasonable efforts to minimize service disruption
- Critical security patches may be applied with shorter notice periods
Service interruptions
We do not guarantee uninterrupted service and are not liable for:
- Interruptions caused by third-party network providers
- Outages due to DDoS attacks or other malicious activities
- Service degradation caused by force majeure events
- Downtime for essential security or infrastructure upgrades
11. Intellectual property
Our intellectual property
All intellectual property rights in our services, platform, documentation, logos, and materials remain our exclusive property. This includes:
- Software, source code, and proprietary technology
- Trademarks, service marks, and branding
- Documentation, guides, and training materials
- Network architecture and configurations
Restrictions
You may not:
- Copy, modify, adapt, or create derivative works from our materials
- Reverse engineer, decompile, or disassemble our software or systems
- Remove or alter any proprietary notices or labels
- Use our trademarks or branding without prior written permission
- Claim ownership of or sell our intellectual property
- Grant sublicenses or transfer rights to third parties
Feedback and suggestions
If you provide feedback, suggestions, or ideas about our services, we may use them without any obligation to you, including for:
- Service improvements and feature development
- Marketing and promotional materials
- Sharing with third parties or open source communities
12. Indemnification
You agree to indemnify, defend, and hold harmless AKAERE NETWORKS TECHNOLOGY LTD, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising from or related to:
- Your use or misuse of our services
- Your violation of these Terms of Service or applicable laws
- Your infringement of third-party intellectual property rights
- Content you transmit or store through our services
- Your breach of confidentiality obligations
- Claims by third parties relating to your use of our network
13. Governing law and dispute resolution
Applicable law
These Terms of Service are governed by and construed in accordance with the laws of England and Wales. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
Jurisdiction
You and we both agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these terms or their subject matter or formation.
Dispute resolution procedure
Before initiating legal proceedings, we encourage you to:
- Contact us directly at legal@akae.re to discuss the issue
- Allow us 30 days to investigate and respond to your concerns
- Consider mediation or alternative dispute resolution if we cannot reach agreement
Most disputes can be resolved through open communication without the need for formal legal action.
14. General provisions
Entire agreement
These Terms of Service, together with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and us and supersede all prior agreements or understandings.
Assignment
You may not assign or transfer your rights or obligations under these terms without our prior written consent. We may assign our rights and obligations to any affiliate or in connection with a merger, acquisition, or sale of assets.
Severability
If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced with a valid provision that most closely approximates the intent of the original.
Waiver
Our failure to enforce any right or provision of these terms shall not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative.
Force majeure
Neither party shall be liable for any failure or delay in performance due to circumstances beyond their reasonable control, including:
- Natural disasters (earthquakes, floods, storms)
- War, terrorism, or civil unrest
- Government actions or regulatory changes
- Labor disputes or strikes
- Pandemics or public health emergencies
- Infrastructure failures or major internet outages
Third-party services
Our services may integrate with or rely on third-party providers (e.g., Cloudflare, payment processors). We are not responsible for the availability, accuracy, or functionality of third-party services. Your use of third-party services may be subject to their own terms and conditions.
Export compliance
You agree to comply with all UK and international export control laws and regulations. You will not use our services in any country or jurisdiction where prohibited by law.
15. Contact information
AKAERE NETWORKS TECHNOLOGY LTD
Registered Company Number: 16382257
Registered Address: Suite 11320, 61 Bridge Street, Kington, HR5 3DJ, United Kingdom
Customer Service:
General enquiries: team@akae.re
Technical support: support@akae.re
Legal matters: legal@akae.re
Privacy concerns: privacy@akae.re
Phone: +44 7999 908 249
16. Changes to these terms
We reserve the right to modify these Terms of Service at any time. When we make changes:
- We will update the "Last updated" date at the top of this page
- We will notify active customers by email for material changes
- Changes take effect 30 days after notification for existing customers
- Continued use of services after changes constitutes acceptance
- If you do not agree to changes, you may terminate your account
We encourage you to review these terms periodically to stay informed of any updates.
17. Acknowledgment and acceptance
By registering for an account, accessing our platform, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, you must not use our services.